Scratch and dent is a term in the retail industry that refers to slightly damaged products that have small dings or dents which resulted from shipping or warehouse damage.
Damage that is classified as scratch and dent is almost always cosmetic in nature meaning the appliances or other products have full functionality. The dents or scratches are generally on the surface and affect only the appearance of the appliance.
Since the item is damaged the retailer marks down the price. Buying scratch and dent items is a great way to save money. It is also an excellent way to buy a high-quality product at a lower price.